Mastodon

Instances (FAQs)

Frequently asked questions about how the instances work IRL.

BigBlueButton

About the software

BigBlueButton is an open-source platform created by a community of dedicated developers passionate about helping improve online learning. It is constantly evolving and improving through a dedicated, growing international user and developer community. To date, there have been more than a dozen releases of the core product, and each new release has seen the development of new features, testing, and documentation as well as improved community support.

Software update frequency

For information about the way we handle software updates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates.

Time for the deployment of the instance

Once we receive an instance request form for your preferred package (Starter or Medium+) we require two business days to deploy your instance and give you access to it.

During this time, we will work on allocating resources and configure your instance according to the specs mentioned on the instance page. This timeframe also allows us to thoroughly test your instance to ensure it is fully functional before handing it over to you.

We understand that time is of the essence in today's fast-paced environment. However, we prioritize the quality and reliability of our services to ensure that you receive the best possible experience.

If you have any questions or concerns regarding our cloud deployment process, please do not hesitate to contact our customer support team. We are always available to assist you and address any issues you may have.

Things to keep in mind for the best experience

Below are some things that will make your experience of using BigBlueButton:

In case you are a Cloud68.co Subscriber, contact our support team – we are happy to help.

Downloading recorded videos

Once the videos become available (takes some time after you end the meeting), you can download them when visit the links of the rooms and scroll down to the recordings, you'll see a “Video” button.

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Note: at cloud68.co we do NOT develop BigBlueButton and all the names and trademarks of the software are owned by the entity behind the project. Learn more about it on their website bigbluebutton.org/open-source-project/about.


Bookstack

BookStack is the ideal platform for your knowledge base and for storing and organizing information and documentation. Details for BookStack can be found on the official website at bookstackapp.com.
It is an opinionated wiki system that provides a pleasant and simple out-of-the-box experience. New users to an instance should find the experience intuitive, and only basic word-processing skills should be required to get involved in creating content on BookStack. The platform provides advanced power features to those that desire it, but they should not interfere with the core simple user experience.

Software update frequency

For information about the way we handle software updates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates.


Note: at Cloud68.co we do NOT develop this software and all the names and trademarks of the software are owned by the entity behind the project.

Discourse

Discourse is a free and open-source Internet forum software. Features include support for threading, categorization and tagging of discussions, configurable access control, live updates, expanding link previews, infinite scrolling, and real-time notifications. It allows for a high level of customizability via its plugin architecture and its theming system.

The default homepage features a list of active topics, as well as navigation buttons that help users find discussions they're interested in.

Since its release, Discourse has been undergoing active development, with over 40,000 commits as of March 2022. 

Software update frequency

For information about the way we handle software updates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates.

 

Note: at Cloud68.co we do NOT develop this software and all the names and trademarks of the software are owned by the entity behind the project.

Funkwhale

Funkwhale is a community-driven project that lets you listen and share music and audio within a decentralized, open network. It is a free libre open source software alternative to SoundCloud, which can be self-hosted. You can browse your Music by artist, album, genre, playlist, or record label, as well as by direct searches. Funkwhale gives you access to your playlists, favorite tracks, and artists everywhere, from a web interface or the wide range of compatible apps for every platform. Funkwhale music streaming is available on all Android and iOS devices via compatible applications like DSub, and on desktop computers for unlimited duration’s.

Software update frequency

For information about the way we handle software updates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates.

Note: at Cloud68.co we do NOT develop this software and all the names and trademarks of the software are owned by the entity behind the project.

InvoiceNinja

InvoiceNinja is an alternative to Zoho, Wave, FreshBooks and other invoicing software with a permissive license. It is a feature-reach open source software which helps you get paid easier. Through its very user-friendly interface, InvoiceNinja makes things easier, and provides a variety of apps through which you can accomplish different tasks: invoice clients, collect payments, create proposals, expenses, time tasks, and more!. It is the ideal platform featuring the tools you need to facilitate your freelance or SME business & get paid.

Software update frequency

For information about the way we handle software updates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates.


Note: at Cloud68.co we do NOT develop this software and all the names and trademarks of the software are owned by the entity behind the project.


Ketida (previously Editoria)

About the software

Ketida is the modern open source book production platform. It is build to customize streamlined, scalable professional book production workflows using Ketida’s rich web-based tools.

Software update frequency

For information about the way we handle software updates, please visit docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates.

Requesting a demo

Interested in demoing Ketida? Visit cloud68.co/instances/ketida and fill in the form in the bottom of the page and our team members will get back to you with the details. You will be able to test-drive editoriademo.cloud68.co. Need more details? Schedule a call with one of our team members: cloud68.co/schedule-a-call.


Note: at Cloud68.co we do NOT develop Ketida and all the names and trademarks of the software are owned by the entity behind the project coko.foundation. Learn more about the project by visiting the official website, ketida.community.

Mastodon

Mastodon is free and open-source software for running self-hosted social networking services. It has microblogging features similar to the Twitter service, which are offered by numerous independently run nodes, known as instances, each with its own code of conduct, terms of service, privacy policy, privacy options, and moderation policies. Each user is a member of a specific Mastodon instance (also called a server), which can interoperate as a federated social network, allowing users on different instances to interact with each other. This is intended to give users the flexibility to select a node whose policies they prefer, but keep access to a larger social network. Mastodon is also part of the Fediverse ensemble of server platforms, which use shared protocols allowing users to also interact with users on other compatible platforms, such as PeerTube and Friendica. Mastodon is crowdfunded and does not contain ads. You can read mmore about it here joinmastodon.org.

Do you offer Mastodon instances?

As of right now we do not offer Mastodon instances, but we are planning to do so in Q1 2023. This blog post has all the details: https://cloud68.co/blog/blogposts/do-we-offer-mastodon-instances.

 

Note: at Cloud68.co we do NOT develop this software and all the names and trademarks of the software are owned by the entity behind the project.

Matomo

Matomo, formerly Piwik, is the free and open source Google Analytics alternative that protects your data and your customers’ privacy. It tracks online visits to one or more websites and displays reports on these visits for analysis. With Matomo, businesses and individuals can rest assured that data is 100% yours and the privacy of your users is respected. The relationship remains between the website owner (you) and the visitor, with no external sources looking in.

Software update frequency

For information about the way we handle software updates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates.

 

Note: at Cloud68.co we do NOT develop this software and all the names and trademarks of the software are owned by the entity behind the project.

Nextcloud

Some things that might help you while using your Nextcloud instance. To learn more about our Nextcloud managed hosting service, visit: https://cloud68.co/instances/nextcloud.

Manual

New Nextcloud user? Here is the user manual that will help you navigate your instance easier: https://docs.nextcloud.com/server/latest/user_manual/en/. Also, this might be handy to check before opening a support ticket for your instance.

Software update frequency

For information about the way we handle software updates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates.

Installing Nextcloud apps

What are Nextcloud apps?


Nextcloud apps from their name are "mini applications" that extend the functionality of Nextcloud. For example, Nextcloud does not include any email client out of the box, so you have to install snappymail (https://apps.nextcloud.com/apps/snappymail) to get this functionality or if you wish to make forms the app Forms (https://apps.nextcloud.com/apps/forms) offers this functionality.

Screenshot 2023-01-24 at 13-35-38 Featured apps - App Store - Nextcloud.png
How can I install an app?


To install an app, your account will need to have admin permissions. If you don't have admin permissions, you can ask your it admin or your colleague that is in contact with us to install the app you need.
If you have an admin account, you can install the app by following the steps below:
1. Login into your account
2. click your profile
Screenshot from 2023-01-24 13-10-58.png

3. Click apps
4. Search for the app you need by clicking the loop icon or by pressing CTRL+F on the keyboard
Screenshot from 2023-01-24 13-13-14.png

5. Click install and enable

Generally speaking you should be able to install any app, some apps are marked as untested. We suggest for you to not install them, but if you really need it, please open a support ticket, so we can test it for you. We propose this because some untested apps can make your instance inaccessible, thus you are unable to remove the conflicting app.

Nextcloud data encryption

While we of course can't (and don't want to) prevent you from enabling, we would like to caution you to take into consideration the following:

Server Side Encryption provides protection for data on 'external storage' (using external storage app) as the files are encrypted before being uploaded to external storage, and the keys never leave the Nextcloud server. When external storage is not used and a server-wide key is used (which is often the case in our configurations), server side encryption would only cause additional overhead, not just in terms of performance, but also size, as encryption adds more data to files and therefore makes them bigger. In addition, we've also observed some pretty nasty cases of the encryption feature breaking down, and it usually isn't that pretty because in one of our experiences, it has caused a week of downtime. So, unless you're using external storage for Nextcloud, we'd recommend leaving it off.

If what you're looking for is more towards end-to-end encryption (meaning files are encrypted before even being uploaded to Nextcloud), while there is https://apps.nextcloud.com/apps/end_to_end_encryption, its reviews are ... not positive. Some of our subscribers have had success using https://cryptomator.org/  though!

Nextcloud + OnlyOffice

OnlyOffice, stylized as ONLYOFFICE, is a free software office suite developed by Ascensio System SIA, a company headquartered in Riga, Latvia. It features online document editors, platform for document management, corporate communication, mail and project management tools.

Website: https://www.onlyoffice.com.

Nextcloud and OnlyOffice packages

With every Nextcloud Medium+ package you recieve also access to our OnlyOffice deployment: https://cloud68.co/instances/nextcloud#pricing.

Limitations with OnlyOffice

ONLYOFFICE officially offers different versions of its online document editors packaged as ONLYOFFICE Document Server: Community, Enterprise and Developer editions. Since, the Enterprise editions are proprietary offers, we only offer OnlyOffice Community edition.

To review the details of the limitations of the OnlyOffice community edition please visit: https://www.onlyoffice.com/en/compare-editions.aspx

Mobile editing limitations

Currently, it is not possible to edit documents on mobile if your instance is using OnlyOffice. 
Mobile editing was possible on previous releases of OO, but it was removed and after a community backlash it was added just to be removed again and to be released as a paid feature. You can read more on this thread https://github.com/ONLYOFFICE/DocumentServer/issues/805

If your team was previously editing on desktop and now is moving more to editing on mobile devices. We would suggest opening a support ticket and request for your instance to connected to our Collabora server.
If you really need to edit on mobile on OnlyOffice, you can check their prices here https://www.onlyoffice.com/workspace-prices.aspx#workspace-on-premises


Nextcloud + Collabora Online

Collabora Online is an open source online office suite that can be integrated into any web application, it is developed by Collabora Productivity, a division of Collabora. Collabora Online has LibreOffice at its core, it allows collaborative real-time editing of word processing documents, spreadsheets, presentations, and vector graphics.

It is a powerful online office suite that supports all major document, spreadsheet and presentation file formats, which you can integrate in your own infrastructure. Key features are collaborative editing and excellent office file format support.

Nextcloud and Collabora Online

Nextcloud Starter packages offered from our team include Collabora Online.

Limitations with Collabora Online

Our Collabora Online deployment as part of the Nextcloud Starter packages has a limitation of up to 10 documents, and 20 connections - to avoid the impression that it is suitable for deployment in large enterprises. For more info about this and user comments, visit: https://help.nextcloud.com/t/collabora-document-limitation-by-purpose-10docs-20connections/4425

Common issues

Below are some of the most common issues some of our subscribers have reported. We will update this page with more such issues as reported from our Subscribers at support.cloud68.co, our support portal.

1. too many failed login attempts to Nextcloud

As every other modern platform, Nextcloud is also built with security in mind. One security element is brute-force protection. When you fail to log in multiple times in a short period of time, then the brute-force protection is triggered, and you will a message similar to it below.
nc-too-many.png


To unlock your account, you will need to open a support ticket by emailing to support@cloud68.co and provide your public IP address. In case you don't know your public IP address, you can search on one of your favorite search engine for "my IP address".

If you wish to learn more about brute-force attacks, you can check out this Wikipedia article, https://en.wikipedia.org/wiki/Brute-force_attack.

Note: at Cloud68.co we do NOT develop this software and all the names and trademarks of the software are owned by the entity behind the project.

Peertube

PeerTube is a free and open-source, decentralized, ActivityPub federated video platform powered by WebTorrent, that uses peer-to-peer technology to reduce load on individual servers when viewing videos.

Started in 2017 by a programmer known as Chocobozzz, development of PeerTube is now supported by the French non-profit Framasoft. The aim is to provide an alternative to centralized platforms such as YouTube, Vimeo, and Dailymotion.

As an ActivityPub platform, it is part of the federated network known as the Fediverse. 

Software update frequency

For information about the way we handle software updates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates.

 

Note: at Cloud68.co we do NOT develop this software and all the names and trademarks of the software are owned by the entity behind the project.


Pixelfed

About the software

Pixelfed is a photo sharing and blogging platform and the Fediverse's replacement for Instagram. It has many similarities with  Instagram. You can post images of any aspect ratio, and attribute a caption. Your profile will display thumbnails of the images you uploaded. Some more features as mentioned by https://joinfediverse.wiki/What_is_Pixelfed%3F are:

Pixelfed is Free Software, free of ads, spying, and algorithms that amplify hate, and it's part of the Fediverse.

Being part of the Fediverse, you can't just follow other Pixelfed users, but also users from other Fediverse platforms. Their picture posts will appear in your home timeline as though they were Pixelfed posts.

Software update frequency

For information about the way we handle software updates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates.

Pixelfed instances by Cloud68.co

With Pixelfed being a social network, moderation of the content is not easy, which brings an additional layer of complexity in management for our team. With that being said and following many internal discussions, we have decided to provide Pixelfed accounts only to people and/or teams that we have strong indications that will make sure all the content in the instance provided by our team will respect our Terms or Service.

Interested in a Pixelfed instance?

We are planning to make Pixelfed instances available in 2023. Visit our blog section for an announcement and updates.


Note: at cloud68.co we do NOT develop Pixelfed and all the names and trademarks of the software are owned by the entity behind the project. Learn more about the project here https://pixelfed.org/.

Vaultwarden

Vaultwarden is an open source password manager and an alternative implementation of the Bitwarden server API written in Rust and compatible with upstream Bitwarden clients*. It is perfect for self-hosted deployment where running the official resource-heavy service might not be ideal.

More info about the project can be found here, https://github.com/dani-garcia/vaultwarden.

Software update frequency

For information about the way we handle software updates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates.

How to invite a new user to Vaultwarden

To invite a new user to your Vaultwarden organization, you will need to follow the steps below:
1. Login to your Vaultwarden instance (if you are not logged in already)
2. Navigate to your organization
3. Click Manage and then click invite user
4. Enter the user email address, type of user and the level of access.
5. Click save
This will send an email invitation which is valid for 5 days.

The new user you added needs to follow the steps below in order to create their account.
1. Login to your email account.
2. Open the email from Vaultwarden inviting you to join the organization.
3. Click the link on the email and click create new account 
4. Enter your details (please be careful to remember the master password because this password can not be reset)
5. Click continue
6. Now you will get an email into your mailbox to verify. Click the link on the email.
7. Now login with your email and your master password.

After the new user has created their account, the organization owner needs to confirm the newly added user. To do this, you can follow the steps below:
1. Login into your account
2. Navigate to your organization
3. Click manage
4. Select the newly added use and click confirm

Setting up Vaultwarden on your mobile device

  1. Download the Bitwarden app from App Store or Play store
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