Instances FAQs

Frequently asked questions about how the instances work IRL.


About the software

"BigBlueButton is completely open-source and was created by a community of dedicated developers passionate about helping improve online learning. It is constantly evolving and improving through a dedicated, growing international user and developer community. To date, there have been more than a dozen releases of the core product, and each new release has seen the development of new features, testing and documentation as well as improved community support." (source:

Note: at we do NOT develop BigBlueButton and all the names and trademarks of the software are owned by the entity behind the project. Learn more about it on their website

Things to keep in mind for the best experience

Below are some things that will make your experience of using BigBlueButton:

In case you are a Subscriber, contact our support team - we are happy to help.

Downloading recorded videos

Once the videos become available (takes some time after you end the meeting), you can download them when visit the links of the rooms and scroll down to the recordings, you'll see a "Video" button.




Some things that might help you while using your Nextcloud instance.


New Nextcloud user? Here is the user manual that will help you navigate your instance easier: Also, this might be handy to check before opening a support ticket for your instance.

Collabora Online

Collabora Online is an open source online office suite that can be integrated into any web application, it is developed by Collabora Productivity, a division of Collabora. Collabora Online has LibreOffice at its core, it allows collaborative real-time editing of word processing documents, spreadsheets, presentations, and vector graphics.

It is a powerful online office suite that supports all major document, spreadsheet and presentation file formats, which you can integrate in your own infrastructure. Key features are collaborative editing and excellent office file format support.

Nextcloud and Collabora Online

Nextcloud Starter packages offered from our team include Collabora Online.

Limitations with Collabora Online

Our Collabora Online deployment as part of the Nextcloud Starter packages has a limitation of up to 10 documents, and 20 connections - to avoid the impression that it is suitable for deployment in large enterprises. For more info about this and user comments, visit:


OnlyOffice, stylized as ONLYOFFICE, is a free software office suite developed by Ascensio System SIA, a company headquartered in Riga, Latvia. It features online document editors, platform for document management, corporate communication, mail and project management tools.


Nextcloud and OnlyOffice packages

With every Nextcloud Medium+ package you recieve also access to our OnlyOffice deployment:

Limitations with OnlyOffice

ONLYOFFICE officially offers different versions of its online document editors packaged as ONLYOFFICE Document Server: Community, Enterprise and Developer editions. Since, the Enterprise editions are prioprietary offers, we only offer onlyOffice Community edition.

To review the details of the limitations of the OnlyOffice community edition please visit:



About the software

Editoria is the modern open source book production platform. It is build and customize streamlined, scalable professional book production workflows using Editoria’s rich web-based tools.

Requesting a demo

Interested in demoing Editoria? Visit and fill in the form in the bottom of the page and our team members will get back to you with the details. You will be able to test-drive Need more details? Schedule a call with one of our team members:


Note: at we do NOT develop Editoria and all the names and trademarks of the software are owned by the entity behind the project Learn more about the project by visiting the official website


About the software

Pixelfed is a photo sharing and blogging platform and the Fediverse's replacement for Instagram. It has many similarities with  Instagram. You can post images of any aspect ratio, and attribute a caption. Your profile will display thumbnails of the images you uploaded. Some more features as mentioned by are:

Pixelfed is Free Software, free of ads, spying and algorithms that amplify hate and it's part of the Fediverse.

Being part of the Fediverse you can't just follow other Pixelfed users, but also users from other Fediverse platforms. Their picture posts will appear in your home timeline as though they were Pixelfed posts.

Pixelfed instances by

With Pixelfed being a social network moderation of the content is not easy, which brings an additional layer of complexity in management for our team. With that being said and following many internal discussions, we have decided to provide Pixelfed accounts only to people and/or teams that we have strong indications that will make sure all the content in the instance provided by our team will respect our Terms or Service.

Interested in a Pixelfed instance?

If you are interested in a Pixelfed instance please fill in the form located here and schedule a call with our team here.


Note: at we do NOT develop Pixelfed and all the names and trademarks of the software are owned by the entity behind the project. Learn more about the project here

Instance updates

in this page we explain our approach on instance updates from the actual version to a new one.

When is an instance updated

The approach we have decided to follow for the management of all the instances is to update to major stable releases, unless there is a security or an unscheduled critical update. We have found this to be a more stable and secure approach. Minor updates might also break some things in the instance, which will force us to revert back the the previous version and cause disruption and potential downtime to our Subscribers.

Instance update procedure

Due to potential downtime to the instance(s)we manage, we inform our Subscribers beforehand at least 5 business days before we proceed with an update.