Instances FAQs

Frequently asked questions about how the instances work IRL.


About the software

"BigBlueButton is completely open-source and was created by a community of dedicated developers passionate about helping improve online learning. It is constantly evolving and improving through a dedicated, growing international user and developer community. To date, there have been more than a dozen releases of the core product, and each new release has seen the development of new features, testing and documentation as well as improved community support." (source:

Note: at we don NOT develop BigBlueButton and all the names and trademarks of the software are owned by the entity behind the project. Learn more about it on their website

Things to keep in mind for the best experience

Below are some things that will make your experience of using BigBlueButton:

In case you are a Subscriber, contact our support team - we are happy to help.

Downloading recorded videos

Once the videos become available (takes some time after you end the meeting), you can download them when visit the links of the rooms and scroll down to the recordings, you'll see a "Video" button.




Some things that might help you while using your Nextcloud instance.


New Nextcloud user? Here is the user manual that will help you navigate your instance easier: Also, this might be handy to check before opening a support ticket for your instance.

Collabora Online

Collabora Online is an open source online office suite that can be integrated into any web application, it is developed by Collabora Productivity, a division of Collabora. Collabora Online has LibreOffice at its core, it allows collaborative real-time editing of word processing documents, spreadsheets, presentations, and vector graphics.

It is a powerful online office suite that supports all major document, spreadsheet and presentation file formats, which you can integrate in your own infrastructure. Key features are collaborative editing and excellent office file format support.

Nextcloud and Collabora Online

Nextcloud Starter packages offered from our team include Collabora Online.

Limitations with Collabora Online

Our Collabora Online deployment as part of the Nextcloud Starter packages has a limitation of up to 10 documents, and 20 connections - to avoid the impression that it is suitable for deployment in large enterprises. For more info about this and user comments, visit:


OnlyOffice, stylized as ONLYOFFICE, is a free software office suite developed by Ascensio System SIA, a company headquartered in Riga, Latvia. It features online document editors, platform for document management, corporate communication, mail and project management tools.


Nextcloud and OnlyOffice packages

With every Nextcloud Medium+ package you recieve also access to our OnlyOffice deployment:

Limitations with OnlyOffice

ONLYOFFICE officially offers different versions of its online document editors packaged as ONLYOFFICE Document Server: Community, Enterprise and Developer editions. Since, the Enterprise editions are prioprietary offers, we only offer onlyOffice Community edition.

To review the details of the limitations of the OnlyOffice community edition please visit: