in this page we explain our approach on instance updates from the actual version to a new one.
When is an instance updated
The approach we have decided to follow for the management of all the instances is to update to major stable releases, unless there is a security or an unscheduled critical update. We have found this to be a more stable and secure approach. Minor updates might also break some things in the instance, which will force us to revert back the the previous version and cause disruption and potential downtime to our Subscribers.
Instance update procedure
Due to potential downtime to the instance(s)we manage, we inform our Subscribers beforehand at least 5 business days before we proceed with an update.