# Using support.cloud68.co

We offer technical support to our Subscribers based on the packages they have.

**Starter packages:** standard support

**Medium+ packages:** priority support

### Who has access to your support system?

If you are a subscriber of ours you can access our support system by requesting a username and a password at support (a) cloud68.co.

#### If you have a username and a password

In this case visit support.cloud68.co and get access with your credentials.

### When do you offer support?

Our support team is active from Monday to Friday from 9.00 - 17.00 [CEST](https://www.worldtimeserver.com/time-zones/cest/).

### Filtering tickets in Zammad.  
  


Tickets in Zammad can be in different states, Open, Closed, Pending Reminder, Pending Closed. When the number of tickets increases, it gets a little messy, but there is a solution to this. On the top bar in Zammad there are a few buttons that can help.   
  
By Clicking the State button, it arranges the tickets according to their status.

Example: [![image.png](https://docs.cloud68.co/uploads/images/gallery/2025-10/scaled-1680-/ecty4Gr1PZ9RywBM-image.png)](https://docs.cloud68.co/uploads/images/gallery/2025-10/ecty4Gr1PZ9RywBM-image.png)

You can also use the Created at button to arrange the tickets according to their creation time:

   
Example: [![image.png](https://docs.cloud68.co/uploads/images/gallery/2025-10/scaled-1680-/WQzrqBECfRcO8UkL-image.png)](https://docs.cloud68.co/uploads/images/gallery/2025-10/WQzrqBECfRcO8UkL-image.png)

You can also check the recently viewed tickets by clicking on your profile in the bottom left corner.   
  
Example: [![image.png](https://docs.cloud68.co/uploads/images/gallery/2025-10/scaled-1680-/eXQV8gTBOOMpDX58-image.png)](https://docs.cloud68.co/uploads/images/gallery/2025-10/eXQV8gTBOOMpDX58-image.png)