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For comprehensive user guidance, please refer to the official user guide from Matrix.

Matrix Chat can seamlessly integrate with numerous platforms and services. Our hosting offers integrations with popular tools such as Slack, Telegram, IRC, and more, providing a unified communication experience.

Matrix Chat is committed to user privacy and data security. End-to-end encryption ensures that conversations are kept private and secure. Our managed hosting ensures that the latest encryption methods are employed to maintain the integrity and confidentiality ...

Connectivity Problems: Sometimes users might experience connection difficulties, often solved by checking the network configuration. Integration Failures: Misconfiguration can lead to issues in integrating with other platforms. Update Delays: Unexpected de...

For information about the way we handle software updates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates.

Through our years of experience, we have learned that by honing in on our core competencies and maintaining a laser focus on one field, we are better equipped to provide exceptional service to our subscribers. Although this may mean that we generate less reven...

As a managed WordPress hosting provider, we take care of all aspects of your WordPress installation including WordPress software updates, hosting, backups, and support. However, please note that we do not update the plugins on the WordPress instances we provid...

For information about the way we handle software updates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates.

For information about the way we handle software updates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates.

For information about the way we handle software updates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates.

Regrettably, you cannot. The domain name of your Mastodon instance plays a crucial role in its operation within the network. Altering it would disrupt its federation.

At the moment, we don't have any significant issue reported from our Subscribers using our support portal.

Unfortunately, you cannot make branding or visual customisations to your Keycloak instance directly. Changes such as uploading a logo, adjusting colours, or modifying other visual elements require modifications at the theme level, which fall outside the scope ...

Go to your Keycloak Console and Log in with your credentials.Once logged in, go under Account Security → Signing in. Under Basic authentication you will see and Update button next to My Password.  In case you do not know your Keycloak Login URL, please reac...

Go to your Keycloak Console and Log in with your credentials. Once logged in, go under Account Security → Signing in. Under Two-Factor authentication click on Set up Authenticator application and follow the steps. In case you do not know your Keycloak Login ...

Unlike some platforms like Nextcloud, Discourse doesn't support installing plugins through the web interface. Plugin installation requires server-level configuration changes. As part of our managed hosting service, we handle all server-level modifications for...

We can grant server access upon request to our support team, but we do not encourage it. In the past, we provided unrestricted server access to all users, but this led to issues including accidental misconfigurations, security vulnerabilities, and service dis...

In order to create a new user on Keycloak follow the steps below.1. Visit Admin Dashboard:   - Go to:  Your Keycloak URL   - Log in using the admin account. 2. Create a New User:   - Navigate to Users on the left side of the dashboard.   - Click on Add User....