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Public Docs
Includes FAQs. server specs and in general everything that you want to ask us and the answer is not at our Cloud68.co website.
Managed Hosting: Server and other Specs
Public documentation with a description of the specs for all the instances we provide. Important note: this is not updated! Contact our team here for server specs info: https://cloud68.co/our-virtual-office.
General info (FAQs)
Our answers to frequently asked questions
Billing practices
VAT calculation, payment details and more. Guide on how to better use our billing system. This guide will be mostly used by our Subscribers, which are people that already receive our services.
Add-On services
Documentation on our approach on the additional services we provide.
Tech support (FAQs)
All your questions about the way we offer tech and user support answered.
Domain names
Due to the complexities related to the domain ownership, we have stopped offering domain names. We plan to find a workaround, but there is no ETA yet.
Reseller program
Information about a potential availability of our reseller program.
Open source Software: Instances FAQs
Frequently asked questions about how the instances work IRL.
Importing and exporting data
We answer your questions on migrating data to Cloud68.co or migrating data to another provider. Image credits: https://flickr.com/photos/zipita3575/4014510895/
Domain Name System (DNS)
Guides about the changes required to DNS needed for the deployment of an instance.
Single Sign On (SSO)
Information on our SSO system.
Monitoring system
Information on how we make sure that your instances are monitored.
SSL certificates
Info on how we handle your SSL certifications. Work in progress. More info soon
Onboarding and Offboarding
Procedures we follow when you are on-boarded or off-boarded from a specific instance.
Besa Project
Besa is the project we have developed to supports free libre open source devs. Project will be launched soon.
What are SSL cert
(more info coming soon(
Let's encrypt
More info coming soon.
Nextcloud
Nextcloud is an open-source collaboration and file-sharing platform that provides secure cloud storage, file sync, and a wide range of productivity tools such as calendars, contacts, and collaborative document editing. It is a fully self-hosted alternative to ...
Vaultwarden
Vaultwarden is an open source password manager and an alternative implementation of the Bitwarden server API written in Rust and compatible with upstream Bitwarden clients*. It is perfect for self-hosted deployment where running the official resource-heavy ser...
BigBlueButton
BigBlueButton is an open-source platform created by a community of dedicated developers passionate about helping improve online learning. It is constantly evolving and improving through a dedicated, growing international user and developer community. To date, ...
Bookstack
BookStack is the ideal platform for your knowledge base and for storing and organizing information and documentation. Details for BookStack can be found on the official website at bookstackapp.com. It is an opinionated wiki system that provides a pleasant and...
Discourse
Discourse is a free and open-source Internet forum software. Features include support for threading, categorization and tagging of discussions, configurable access control, live updates, expanding link previews, infinite scrolling, and real-time notifications....
Ghost
Ghost is a free and open-source content management system (CMS) and publishing platform designed specifically for professional publishing. Built on Node.js, Ghost focuses on simplicity, speed, and providing creators with the tools they need to build a membersh...
Peertube
PeerTube is a free and open-source, decentralized, ActivityPub federated video platform powered by WebTorrent, that uses peer-to-peer technology to reduce load on individual servers when viewing videos. Started in 2017 by a programmer known as Chocobozzz, d...
Funkwhale
Funkwhale is a community-driven project that lets you listen and share music and audio within a decentralized, open network. It is a free libre open source software alternative to SoundCloud, which can be self-hosted. You can browse your Music by artist, album...
Mautic
Mautic is a community-driven project that lets you manage and automate marketing campaigns within a decentralized, open network. It is a free libre open source software alternative to HubSpot or Mailchimp, which can be self-hosted. You can create and track ema...
Matomo
Matomo, formerly Piwik, is the free and open source Google Analytics alternative that protects your data and your customers’ privacy. It tracks online visits to one or more websites and displays reports on these visits for analysis. With Matomo, businesses and...
GitLab
GitLab is an open source code repository and collaborative software development platform for large DevOps and DevSecOps projects. GitLab offers a location for online code storage and capabilities for issue tracking and CI/CD. The repository enables hosting dif...
Matrix
Matrix Chat is an open standard for real-time communication. It provides interoperable, decentralized, and secure communication across various platforms. Our hosting service ensures that users can easily utilize Matrix Chat without the technical complexities. ...
WordPress
WordPress is a free and open-source content management system (CMS) written in PHP and paired. Features include a plugin architecture and a template system, referred to within WordPress as "Themes". WordPress was originally created as a blog-publishing system ...
WriteFreely
WriteFreely is an open source platform designed to simplify your writing experience. This software is built around helping you focus on your writing, and you will experience that as soon as you start using WriteFreely for the first time. It is the ideal soluti...
InvoiceNinja
InvoiceNinja is an alternative to Zoho, Wave, FreshBooks and other invoicing software with a permissive license. It is a feature-reach open source software which helps you get paid easier. Through its very user-friendly interface, InvoiceNinja makes things eas...
Mastodon
Mastodon is an open-source, decentralized social networking platform designed to give users more control over their online experience. Unlike traditional social media platforms controlled by a single entity, Mastodon operates on a federated system. This means ...
Starter Packages Server Specs
Important note: this is not updated! Contact our team for server specs info: https://cloud68.co/our-virtual-office. Instance vCPU RAM Discourse, Funkwhale, Invoiceninja, Matomo, Mattermost, Mediawiki, Nextcloud, Wordpress, Writefreely, Mastodon, ...
Medium+ packages Server Specs
Important note: this is not updated! Contact our team for server specs info: https://cloud68.co/our-virtual-office. The Medium+ instances have the Starter specs by default, but the servers will be upgraded to the specs listed below if requested by the Subsc...
On-demand Server Specs
Important note: this is not updated! Contact our team for server specs info: https://cloud68.co/our-virtual-office. Interested in having an instance with something different that our Starter or Medium+ package? Fill in the for here with all your requirements...
General FAQS
Why do you offer only Open Source licenses? We assume that you already know the answer to that since you are in this website ?. Open source technologies respect the freedoms of you, the user, which is something we take seriously here at Cloud68.co. Do you of...
Questions about Instances
What is the list of instances you offer? The number and the variety of instances we offer are growing constantly. For the full list of the instances we offer please visit this page. I am interested in an instance, but I don't see it in the list... If your i...
Legal
Terms of Service are important to me, where can I find them? We take transparency for the way we handle your data seriously and we try to reflect this also in the Terms of Service document that you can find in our website. How can I remove my data from your ...
Protect yourself please
How do I recognize phishing emails? Phishing is defined as the fraudulent attempt to obtain sensitive information such as usernames, passwords and credit card details by disguising oneself as a trustworthy entity in an electronic communication (source here). ...
Server location(s)
At the moment our servers are located in Germany. We explain everything about the location of the data centers where your data is hosted in our Terms of Service document located here https://cloud68.co/legal/terms-of-service. This applies to our standard St...
Collabora and/or OnlyOffice
Depending on your package (Starter or Medium+) we provide Nextcloud instances with one of the two most used online office collaboration suites: Collabora Office and OnlyOffice. Below is an introduction for each one of the suites. Collabora Office Collabo...
Changing your Subscriber data
Context When you become a Cloud68.co Subscriber we provide you with your dedicated page on our billing system hosted at billing.cloud68.co. Since there is an obligation for both you and our team to have your Subscriber details updated, here is a quick guide t...
Payment methods
We offer several convenient payment options to make it easy for you to pay for our services. Please review the available methods and currency policies below. Accepted Payment Methods Debit and Credit Cards We accept all major debit and credit cards through ...
VAT or not
VAT might apply in some cases and not apply in other situations depending on the legal setup of your entity. For EU-Based Subscribers With a VAT Number: If you're a business within the EU and have a valid VAT number, we do not charge VAT on your invoices. T...
Billing Portal
(more content to be added)
6. User Support
All our Managed Hosting packages include Tech Support, but User Support is considered an Add-On service. Here’s a breakdown of the differences and what you can expect from each type of support and how to get Tech Support if you need it. User Support vs. Tech ...
3. Training services
Training refers to our services designed to help you understand and effectively use the platforms hosted on our Managed Hosting service. For instance, if you need training on how to manage and optimize your Peertube instance or how to navigate the features of ...
List of Add-On Services
All our managed hosting packages of the software listed here have their own packages, which we have automated in a way to make it value for money. From time to time we receive requests that are not exactly the same with the packages we offer. For example our M...
Using support.cloud68.co
We offer technical support to our Subscribers based on the packages they have. Starter packages: standard support Medium+ packages: priority support Who has access to your support system? If you are a subscriber of ours you can access our support system by...
How can I ask for tech support?
Our main communication channel for paying Subscribers is support.cloud68.co. On-boarded Subscribers can also contact our team by using support@cloud68.co, which will open automagically a support ticket for you. Do you offer support via phone? Our team ...
What are your support days and hours?
Our friendly tech support team is available from Monday to Friday 9.00 - 17.00 CET/CEST timezone. Tech support during weekends During weekends and official holidays, only high priority and downtime-related support tickets are handled. General Unavailabi...
Scheduled maintenance & software updates
In this page, we explain our approach on instance updates from the actual version you are using to a new one. When is an instance updated The approach we have decided to follow for the management of all the instances is to update to major stable releases, un...