Search Results

Important note: this is not updated! Contact our team for server specs info: https://cloud68.co/our-virtual-office. Instance vCPU RAM Discourse, Funkwhale, Invoiceninja, Matomo, Mattermost, Mediawiki, Nextcloud, Wordpress, Writefreely, Mastodon, ...

Important note: this is not updated! Contact our team for server specs info: https://cloud68.co/our-virtual-office. The Medium+ instances have the Starter specs by default, but the servers will be upgraded to the specs listed below if requested by the Subsc...

Important note: this is not updated! Contact our team for server specs info: https://cloud68.co/our-virtual-office. Interested in having an instance with  something different that our Starter or Medium+ package? Fill in the for here with all your requirements...

Why do you offer only Open Source licenses? We assume that you already know the answer to that since you are in this website ?. Open source technologies respect the freedoms of you, the user, which is something we take seriously here at Cloud68.co. Do you of...

What is the list of instances you offer? The number and the variety of instances we offer are growing constantly. For the full list of the instances we offer please visit this page. I am interested in an instance, but I don't see it in the list... If your i...

Terms of Service are important to me, where can I find them? We take transparency for the way we handle your data seriously and we try to reflect this also in the Terms of Service document that you can find in our website. How can I remove my data from your ...

How do I recognize phishing emails? Phishing is defined as the fraudulent attempt to obtain sensitive information such as usernames, passwords and credit card details by disguising oneself as a trustworthy entity in an electronic communication (source here). ...

At the moment our servers are located in Germany. We explain everything about the location of the data centers where your data is hosted in our Terms of Service document located here https://cloud68.co/legal/terms-of-service. This applies to our standard St...

Depending on your package (Starter or Medium+) we provide Nextcloud instances with one of the two most used online office collaboration suites: Collabora Office and OnlyOffice. Below is an introduction for each one of the suites.   Collabora Office Collabo...

Context When you become a Cloud68.co Subscriber we provide you with your dedicated page on our billing system hosted at billing.cloud68.co. Since there is an obligation for both you and our team to have your Subscriber details updated, here is a quick guide t...

What payment methods do you accept? We accept payments via credit/debit cards (via Stripe) and bank wire transfer (via Wise.com). We are not accepting Paypal at the moment, but we are planning to do so soon, although we would prefer not to have to use Paypal ...

VAT might apply in some cases and not apply in other situations depending on the legal setup of your entity. For EU-Based Subscribers With a VAT Number: If you're a business within the EU and have a valid VAT number, we do not charge VAT on your invoices. T...

  (more content to be added)

All our Managed Hosting packages include Tech Support, but User Support is considered an Add-On service. Here’s a breakdown of the differences and what you can expect from each type of support and how to get Tech Support if you need it. User Support vs. Tech ...

Training refers to our services designed to help you understand and effectively use the platforms hosted on our Managed Hosting service. For instance, if you need training on how to manage and optimize your Peertube instance or how to navigate the features of ...

All our managed hosting packages of the software listed here have their own packages, which we have automated in a way to make it value for money. From time to time we receive requests that are not exactly the same with the packages we offer. For example our M...

We offer technical support to our Subscribers based on the packages they have. Starter packages: standard support Medium+ packages: priority support Who has access to your support system? If you are a subscriber of ours you can access our support system by...

Our main communication channel for paying Subscribers is support.cloud68.co. On-boarded Subscribers can also contact our team by using support@cloud68.co, which will open automagically a support ticket for you. Do you offer support via phone? Our team ...

Our friendly tech support team is available from Monday to Friday 9.00 - 17.00 CET/CEST timezone. Tech support during weekends During weekends and official holidays, only high priority and downtime-related support tickets are handled.  Official holidays ...

In this page, we explain our approach on instance updates from the actual version you are using to a new one. When is an instance updated The approach we have decided to follow for the management of all the instances is to update to major stable releases, un...