44 total results found
Includes FAQs. server specs and in general everything that you want to ask us and the answer is not at our Cloud68.co website.
Instances Server Specs
Public documentation with a description of the specs for all the instances we provide.
FAQs: general info
Our answers to frequently asked questions
VAT calculation, payment details and more. Guide on how to better us our billing system. This guide will be mostly used by our subscribers.
FAQs: On-demand services
Documentation on our approach on on demand requests
FAQs: Tech support
All your questions about the way we offer tech and user support answered.
All the information about our domain name offerings.
FAQs: reseller program?
Information about a potential availability of our reseller program.
Frequently asked questions about how the instances work IRL.
Starter Packages Server Specs
Instance vCPU RAM attendize, discourse, funkwhale, invoiceninja, matomo, mattermost, mediawiki, nextcloud, peertube, wekan, wordpress, writefreely 1vCPU 2 GB axelor, gitlab, zammad 2vCPU 4 GB bigbluebutton 4vCPU 16 GB
Medium+ packages Server Specs
The Medium+ instances have the Starter specs by default, but the servers will be upgraded to the specs listed below if requested by the Subscriber, or if you face issues with the instance. Can be upgraded up to (with no extra costs): Instance vCPU RAM...
On-demand Server Specs
Interested in having an instance with something different that our Starter or Medium+ package? Fill in the for here with all your requirements and our tam will get back to you: cloud68.co/get-your-instances/on-demand-services
Why do you offer only Open Source licenses? We assume that you already know the answer to that since you are in this website 🙂. Open source technologies respect the freedoms of you, the user, which is something we take seriously here at Cloud68.co. Do you of...
Questions about Instances
What is the list of instances you offer? The number and the variety of instances we offer are growing constantly. For the full list of the instances we offer please visit this page. I am interested in an instance, but I don't see it in the list... If your i...
Terms of Service are important to me, where can I find them? We take transparency for the way we handle your data seriously and we try to reflect this also in the Terms of Service document that you can find in our website. How can I remove my data from your ...
Protect yourself please
How do I recognize phishing emails? Phishing is defined as the fraudulent attempt to obtain sensitive information such as usernames, passwords and credit card details by disguising oneself as a trustworthy entity in an electronic communication (source here). ...
At the moment our servers are located in Germany. We explain everything about the location of the data centers where your data is hosted in our Terms of Service document located here https://cloud68.co/legal/terms-of-service. This applies to our standard St...
Collabora and/or OnlyOffice
Depending on your package (Starter or Medium+) we provide Nextcloud instances with one of the two most used online office collaboration suites: Collabora Office and OnlyOffice. Below is an introduction for each one of the suites. Collabora Office Collabo...
Changing your Subscriber data
Context When you become a Cloud68.co Subscriber we provide you with your dedicated page on our billing system hosted at billing.cloud68.co. Since there is an obligation for both you and our team to have your Subscriber details updated, here is a quick guide t...
What payment methods do you accept? We accept payments via credit/debit cards (via Stripe) and bank wire transfer (via Wise.com). We are not accepting Paypal at the moment, but we are planning to do so soon, although we would prefer not to have to use Paypal ...
VAT or not
VAT might apply in some cases and not apply in other situations depending on the legal setup of your entity. EU based If you are a private individual or business from the EU and do NOT have a valid VAT number, we need to charge VAT according to your physical...
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Custom Managed Instances
We provide various open source software instances (full list here: https://cloud68.co/instances) and we offer our services through two main packages which are: 1. Starter (ideal for freelancers, with normal support and weekly backups) 2. Medium+ (ideal for S...
Small and medium organizations are always in need of training services, especially when it comes to the migration of their infrastructure. That is why we have decided to offer our know-how and facilitation skills in open source digital infrastructure through o...
Consultancy on open source infrastructure
Our official price ffor services related to open source infrastructure and consulting is: 45Eur/hour. Interested in our services? Please fill in this form and our team members will follow up on your request(s): https://cloud68.co/get-your-instances/on-demand-...
Request an instance
If you are interested in an instance that is not listed in our website (full list here: https://cloud68.co/instances) please fill in the form in the link below and our team members will contact you. Request an instance form https://cloud68.co/request-an-inst...
We offer technical support to our Subscribers based on the packages they have. Starter packages: standard support Medium+ packages: priority support Who has access to your support system? If you are a subscriber of ours you can access our support system by...
How can I ask for tech support?
Our main communication channel for paying Subscribers is support.cloud68.co. On-boarded Subscribers can also contact our team by using email@example.com, which will open automagically a support ticket for you. Do you offer support via phone? Our team ...
What are your support days and hours?
Our friendly tech support team is available from Monday to Friday 9.00 - 17.00 CET/CEST timezone. Official holidays and unavailability Below are the days that our team is not expected to offer tech support, except in high priority situations: January 1st...