Exporting data from Cloud68.co infrastructure

On this page, you can have an overview of how we handle migrations of the instance you have hosted at Cloud68.co to somewhere else.

Offboarding

When you want to offboard an instance you need to open a support ticket from support.cloud68.co. Once we receive the request you will receive a copy of your data in six (6) business days. You will be informed that the data will be available for download for a limited time. Once you have downloaded your data, voila, you are ready to migrate to another ethical (ideally) hoster like ourselves.

Exporting the data to migrate to another platform

Sometimes we receive requests to migrate the data from platform A (for example Nextcloud) to another platform (for example (owncloud). This is not always possible, due to the fact that platforms are not always compatible but when it is we charge a fee for the service based on the number of working hours required for the migration. For details about such services please visit https://docs.cloud68.co/books/faqs-on-demand-services.