Scheduled maintenance & software updates

For

Software updates

We update the software for all the Subscribers of a specific instance when:

• there is a major new version release of the software
• when there are security related updates.

Important note: we update all the instances at once due to the way the automation code we have written works

Scheduled maintenance

When we need to proceed with a software/platform update, we plan on a scheduled maintenance to your instanceinstance. In this case the main contact person responsible for the Subscription package will be notified by email (at least). We usually work on planned instance updates on weekends (Saturday to be more specific), unless there is a request from one of our Subscribers to act differently.

In certain cases and where applicableapplicable, we will make sure to also add a notification notice (see below) for the day and time that the scheduled maintenance will be implemented.