Scheduled maintenance & software updates
Softwarethis page, we explain our approach on instance updates
We updatefrom the softwareactual version to a new one.
When is an instance updated
The approach we have decided to follow for all the Subscribersmanagement of a specific instance when:
there is a major new version release of the softwarewhen there are security related updates.
Important note: we update all the instances atis onceto dueupdate to major stable releases, unless there is a security or an unscheduled critical update. We have found this to be a more stable and secure approach. Minor updates might also break some things in the instance, which will force us to revert to the wayprevious version and cause disruption and potential downtime to our Subscribers.
Software update frequency
For information about the automation codeway we havehandle writtensoftware worksupdates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates .
Instance update procedure
Due to potential downtime to the instance(s)we manage, we inform our Subscribers beforehand, at least five (5) business days before we proceed with an update.
Scheduled maintenance
When we need to proceed with a software/platform update, we plan on a scheduled maintenance to your instance. In this case the main contact person responsible for the Subscription package will be notified by email (at least). We usually work on planned instance updates on weekends (Saturday to be more specific), unless there is a request from one of our Subscribers to act differently.
In certain cases and where applicable, we will make sure to also add a notification notice (see below) for the day and time that the scheduled maintenance will be implemented.
