Scheduled maintenance & software updates

In this page, we explain our approach on instance updates from the actual version to a new one.

When is an instance updated

The approach we have decided to follow for the management of all the instances is to update to major stable releases, unless there is a security or an unscheduled critical update. We have found this to be a more stable and secure approach. Minor updates might also break some things in the instance, which will force us to revert to the previous version and cause disruption and potential downtime to our Subscribers.

Instance update procedure

Due to potential downtime to the instance(s)we manage, we inform our Subscribers beforehand, at least five (5) business days before we proceed with an update.

Scheduled maintenance

When we need to proceed with a software/platform update, we plan on a scheduled maintenance to your instance. In this case, the main contact person responsible for the Subscription package will be notified by email (at least). We usually work on planned instance updates on weekends (Saturday to be more specific), unless there is a request from one of our Subscribers to act differently.

In certain cases and where applicable, we will make sure to also add a notification notice (see below) for the day and time that the scheduled maintenance will be implemented.