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Our friendly tech support team is available from Monday to Friday 9.00 - 17.00 CET/CEST timezone. Tech support during weekends During weekends and official holidays, only high priority and downtime-related support tickets are handled.  General Unavailabi...

In this page, we explain our approach on instance updates from the actual version you are using to a new one. When is an instance updated The approach we have decided to follow for the management of all the instances is to update to major stable releases, unle...

In case of unplanned disruption of service, we will inform our Subscribers using the following methods: email directed to the main contact person responsible for the Subscription; a blog post here https://cloud68.co/blog (applies to major disruptions). We mi...

Our public /Docs documentation aims to help you get to know how we offer our services and to guide you on interacting efficiently with our team. We hope that the content published here will make is easier for you to solve any issues you might have. to In addit...

At the moment we don't have a reseller program due to the operational complexities that this approach creates. We will update this page if case we have news about our approach to resellers.

Currently, we provide our Subscribers with a 15-day trial to all our instances (Partnerships such as ProtonMail or Deflect are not included). If you are happy with the service and decide to proceed with the renewal of the service, you can proceed with a monthl...

Below you will find the details about our approach to migrating your data to Cloud68.co   Migrating an instance already deployed somewhere else (not in Cloud68.co infrastructure) This is a relatively easy process as long as the data are from the same platfo...

On this page, you can have an overview of how we handle migrations of the instance you have hosted at Cloud68.co to somewhere else. Offboarding When you want to offboard an instance, you need to open a support ticket in support.cloud68.co. Once we receive the ...

Single Sign-On (SSO) is a technology that allows users to log in once and access multiple applications without the need to log in again. Keycloak is the SSO system offered by our company that provides managed hosting services. It simplifies the authentication ...

A server monitoring system is an essential tool for any managed infrastructure and hosting company. Iit allows us to monitor the performance and availability of servers, services, and applications. In today's fast-paced digital environment, downtime or perform...

There are several reasons why a team like ours might choose not to offer domain name services to its customers. One of the primary reasons is the complexity of the domain name system itself, which is governed by the Internet Corporation for Assigned Names and ...

Our services are available worldwide, but certain limitations apply due to international sanctions, legal obligations, and internal policies. This does not mean that we agree or don't agree with these sanctions, but it means that given our current legal setup ...

Welcome to the open source side and thank you for choosing our services. We're thrilled to have you on board. Below is a step-by-step guide to help you navigate through our onboarding process: 1. Choose Your Instance:   - Visit the instance page of your prefer...

We appreciate the time you've spent with us, and we're sorry to see that you decided to offboard one of your instance(s). If you have decided to offboard one or more instances, we are here to make the process as hassle-free as possible. Below are the steps to ...

From time to time, there may be instances where we anticipate a higher load on the infrastructure we are hosting for you. Such situations might require additional resources to ensure that your services remain accessible and perform optimally. Here are some com...

When managing organizational communication and access, small and medium teams often face the decision between using role-based accounts or name-based accounts. Role-based accounts, tied to specific roles or functions within the organisation/company, ensure con...

This is an early draft information about the project. Not to be taken into consideration. Below are the main questions about the project. If you have more questions do not hesitate to contact us. Can I deploy this on my own GitLab? Yes, the framework is des...

this page will have more information in Q4 2024.