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General documentation on our SSO system

Single Sign On (SSO)

Single Sign-On (SSO) is a technology that allows users to log in once and access multiple applications without the need to log in again. Keycloak is the SSO system offered by our company that provides managed hosting services. It simplifies the authentication ...

Monitoring our infrastructure with Zabbix

Monitoring system

A server monitoring system is an essential tool for any managed infrastructure and hosting company. Iit allows us to monitor the performance and availability of servers, services, and applications. In today's fast-paced digital environment, downtime or perform...

Offering domain name management

Domain names

There are several reasons why a team like ours might choose not to offer domain name services to its customers. One of the primary reasons is the complexity of the domain name system itself, which is governed by the Internet Corporation for Assigned Names and ...

EU list of non-cooperative jurisdictions for tax purposes

Billing practices

Read this if you or your company are a tax resident in one of the countries that are in the EU list of non-cooperative jurisdictions for tax purposes. As of 21.02.2023 Russia (along with a few other countries) has been added to the EU list of non-cooperative ...

Matrix

Instances (FAQs)

Matrix Chat is an open standard for real-time communication. It provides interoperable, decentralized, and secure communication across various platforms. Our hosting service ensures that users can easily utilize Matrix Chat without the technical complexities. ...

Mastodon

Instances (FAQs)

Mastodon is an open-source, decentralized social networking platform designed to give users more control over their online experience. Unlike traditional social media platforms controlled by a single entity, Mastodon operates on a federated system. This means ...

On-boarding procedure

Onboarding and Offboarding

Welcome to the open source side and thank you for choosing our services. We're thrilled to have you on board. Below is a step-by-step guide to help you navigate through our onboarding process: 1. Choose Your Instance:   - Visit the instance page of your prefe...

Off-boarding procedure

Onboarding and Offboarding

We appreciate the time you've spent with us, and we're sorry to see that you decided to offboard one of your instance(s). If you have decided to offboard one or more instances, we are here to make the process as hassle-free as possible. Below are the steps to ...

Handling High Traffic on Your Managed Hosting Instances

Tech support (FAQs)

From time to time, there may be instances where we anticipate a higher load on the infrastructure we are hosting for you. Such situations might require additional resources to ensure that your services remain accessible and perform optimally. Here are some com...

Role vs Name-Based accounts

General info (FAQs)

When managing organizational communication and access, small and medium teams often face the decision between using role-based accounts or name-based accounts. Role-based accounts, tied to specific roles or functions within the organisation/company, ensure con...

FAQs

Besa Project

This is an early draft information about the project. Not to be taken into consideration. Below are the main questions about the project. If you have more questions do not hesitate to contact us. Can I deploy this on my own GitLab? Yes, the framework is des...

About Besa, the project

Besa Project

this page will have more information in Q4 2024.

Proton Mail & Proton VPN

Tech support (FAQs)

visit this page soon for more information.

Kotahi

Instances (FAQs)

About the software Kotahi is the next generation of open source scholarly publishing platforms. it is a flexible, customizable platform for journals, preprint servers, review communities and micropublications. Features: kotahi.community/features Softwar...

1. Migration services

Add-On services

Migration refers to transferring your data and settings from one hosting environment to another. For example, if you currently have a Peertube instance hosted on your own server or with another hosting provider, and you want to move it to our Managed Hosting s...

2. Integration(s)

Add-On services

Integrations refer to connecting your existing tools and applications with our Managed Hosting services to streamline your workflow. For example, if you want to integrate your Matrix instance with one or more Matrix Bridge options or if you want to link your P...

7. Consultancy on Open Source infrastructure

Add-On services

Consultancy on Open Source Infrastructure is a service designed to assist organizations in setting up and optimizing their infrastructure using open source tools. We launched this service in response to numerous inquiries from small and medium organizations se...

4. Events (standing by)

Add-On services

'Stand By for Events' is a service designed for teams already using our Managed Hosting services who need extra assurance for critical times. It is part of our list of 'Add-On Services'. This service ensures that our team members are available and on standby t...

5. Exporting and Archiving videos from BigBluebutton

Add-On services

Exporting and archiving videos from BigBlueButton can be a bit complex, especially if you're not a technical person. While we provide backups of your data upon request through our support portal, exporting and archiving videos often requires more detailed hand...

Dedicated Service Agreements (contracts)

Billing practices

We are dedicated to providing reliable, secure, and scalable managed hosting services using open-source software. Whether you're looking for our core managed hosting solutions, services offered in partnership with third parties, or additional add-on services, ...