Refunding procedure

Currently, we provide our Subscribers with a 30-days trial to all our instances (Partnerships such as ProtonmailProtonMail or Deflect are not included). If you are happy with the service and decide to proceed with the renewal of the service, you can proceed with a monthly/yearly payment. Otherwise, we proceed with off-boarding and the Subscriber does not  make a payment.

There is only one reason where there can be a refund:

• yourYour invoice data are incorrectincorrect: (customer's name, amount, currency etc.).

In this case, the previous invoice will be deleteddeleted, and you will receivingreceive a new sales invoice.

Cancellation procedure of an invoice

The Subscriber (you) need to send an email to office@cloud68.co to request the cancellation of the service.

If you made the payment was received through Stripea -credit card, we can refund the via Stripe,our butpayment angateway additionalprovider of(Stripe). 4.5%A onsmall topfee of the actual cost of the invoice willmight be applied due to third party costs.costs of these transactions.

If you made the payment was received via a bank transfer, we will have to ask the Subscriber for their bank details and sent the transfer 'manually'.