How can I ask for tech support?
Our main communication channel for paying Subscribers is support.cloud68.co. On-boarded Subscribers can also contact our team by using firstname.lastname@example.org, which will open automagically a support ticket for you.
Do you offer support via phone?
Our team members are millennials and GenZ members and are not used to use 'the phone'. We use BigBlueButton (open source software of course) for video calls to offer tech support. It's just like using 'the phone', but better. Everyone on a Subscription plan can easily schedule a call to reach our tech and user support team by visiting cloud68.co/schedule-a-call.
What about tech support via Twitter/Mastodon?
Sometimes we also answer questions on our social media channels, but it’s is not guaranteed that we will answer there as quickly as if you contacted us at our primary support channels. Just a reminder that our Twitter account is @Cloud68HQ.