What are your support days and hours?
Our friendly tech support team is available from Monday to Friday 9.00 - 17.00 CET/CEST timezone.
Tech support during weekends
During weekends and official holidays, only high priority and downtime-related support tickets are handled.
Official holidays and unavailability
Below are the days that our team is not expected to offer tech support, except in high priority situations:
- January 1st
- January 2nd
- March 14th
- May 1st
- August 15th
- November 28th
- December 24th
- December 25th
- December 31st
Our team members monitor our and your infrastructure around the clock including weekends and official holidays to make sure everything is up and running and most importantly secure.