Mastodon Skip to main content

What are your support days and hours?

Our friendly tech support team is available from Monday to Friday 9.00 - 17.00 CET/CEST timezone.

Tech support during weekends

During weekends and official holidays, only high priority and downtime-related support tickets are handled. 

Official holidays and unavailability

Below are the days that our team is not expected to offer tech and user support, except in high priority situations:

  • January 1st
  • January 2nd
  • March 14th
  • March 22nd
  • May 1st
  • August 15th
  • September 5th
  • November 28th
  • November 29th
  • December 8th
  • December 24th
  • December 25th
  • December 31st

Our team members monitor our and your infrastructure around the clock including weekends and official holidays to make sure everything is up and running and most importantly secure.