What are your support days and hours?

Our friendly tech support team is available from Monday to Friday 9.00 - 17.00 CET/CEST timezone.

Tech support during weekends

During weekends and official holidays, only high priority and downtime-related support tickets are handled. 

Official holidays and unavailability

Below are the days that our team is not expected to offer tech and user support, except in high priority situations:

• January 1st
• January 2nd
• March 14th
• March 22nd
• May 1st
• August 15th
• September 5th
• November 28th
• November 29th
• December 8th
• December 24th
• December 25th
• December 31st

Our team members monitor our and your infrastructure around the clock including weekends and official holidays to make sure everything is up and running and most importantly secure.