What are your support days and hours?

Our friendly tech support team is available from Monday to Friday 9.00 - 17.00 CET/CEST timezone. During weekends and official holidays, only downtime related support tickets are handled.

Official holidays and unavailability

Below are the days that our team is not expected to offer tech support, except in high priority situations:

January 1st
January 2nd
March 14th
May 1st
August 15th
November 28th
December 24th
December 25th
December 31st

Important note: this dates refer only to daily operations. Our team monitors our and your infrastructure around the clock to make sure everything is up and running and most importantly secure.