What are your support days and hours?

Our friendly tech support team is available from Monday to Friday 9.00 - 17.00 CET/CEST timezone.

Tech support during weekends

During weekends and official holidays, only ~~downtime~~high priority and downtime-related support tickets are handled.

Official holidays and unavailability

Below are the days that our team is not expected to offer tech support, except in high priority situations:

January 1st
January 2nd
March 14th
May 1st
August 15th
November 28th
December 24th
December 25th
December 31st

~~Important note: this dates refer only to daily operations.~~ Our team ~~monitors~~members monitor our and your infrastructure around the clock including weekends and official holidays to make sure everything is up and running and most importantly secure.