What are your support days and hours?

Our friendly tech support team is available from Monday to Friday 9.00 - 17.00 CET/CEST timezone.

Tech support during weekends

During weekends and official holidays, only high priority and downtime-related support tickets are handled.

Official holidays and unavailability

Below are the days that our team is not expected to offer tech and user support, except in high priority situations:

January 1st
January 2nd
March 14th
March 22nd

May 1st
August 15th
September 5th

November 28th

November 29th

December 8th
December 24th
December 25th
December 31st

Our team members monitor our and your infrastructure around the clock including weekends and official holidays to make sure everything is up and running and most importantly secure.