What are your support days and hours?

Our friendly tech support team is available from Monday to Friday 9.00 - 17.00 CET/CEST timezone.

Tech support during weekends

During weekends and official holidays, only high priority and downtime-related support tickets are handled. 

OfficialGeneral holidays and unavailabilityUnavailability

Below are the days that our team is not expected to offer techAdd-On services and usertech support, except in high priority situations:

January 1st January 2nd March 14th March 22nd May 1st August 15th September 5th November 22th
November 28th November 29th December 8th December 24th December 25th December 31st

Our team members monitor our and your infrastructure around the clock including weekends and official holidays to make sure everything is up and running and most importantly secure.