Nextcloud

Some things that might help you while using your Nextcloud instance. To learn more about our Nextcloud managed hosting service, visit: https://cloud68.co/instances/nextcloud.

Manual

New Nextcloud user? Here is the user manual that will help you navigate your instance easier: https://docs.nextcloud.com/server/latest/user_manual/en/. Also, this might be handy to check before opening a support ticket for your instance.

Software update frequency

For information about the way we handle software updates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates .

Nextcloud + OnlyOffice

OnlyOffice, stylized as ONLYOFFICE, is a free software office suite developed by Ascensio System SIA, a company headquartered in Riga, Latvia. It features online document editors, platform for document management, corporate communication, mail and project management tools.

Website: https://www.onlyoffice.com.

Nextcloud and OnlyOffice packages

With every Nextcloud Medium+ package you recieve also access to our OnlyOffice deployment: https://cloud68.co/instances/nextcloud#pricing.

Limitations with OnlyOffice

ONLYOFFICE officially offers different versions of its online document editors packaged as ONLYOFFICE Document Server: Community, Enterprise and Developer editions. Since, the Enterprise editions are proprietary offers, we only offer OnlyOffice Community edition.

To review the details of the limitations of the OnlyOffice community edition please visit: https://www.onlyoffice.com/en/compare-editions.aspx

Mobile editing limitations

Currently, it is not possible to edit documents on mobile if your instance is using OnlyOffice. 
Mobile editing was possible on previous releases of OO, but it was removed and after a community backlash it was added just to be removed again and to be released as a paid feature. You can read more on this thread https://github.com/ONLYOFFICE/DocumentServer/issues/805

If your team was previously editing on desktop and now is moving more to editing on mobile devices. We would suggest opening a support ticket and request for your instance to connected to our Collabora server.
If you really need to edit on mobile on OnlyOffice, you can check their prices here https://www.onlyoffice.com/workspace-prices.aspx#workspace-on-premises

Nextcloud + Collabora Online

Collabora Online is an open source online office suite that can be integrated into any web application, it is developed by Collabora Productivity, a division of Collabora. Collabora Online has LibreOffice at its core, it allows collaborative real-time editing of word processing documents, spreadsheets, presentations, and vector graphics.

It is a powerful online office suite that supports all major document, spreadsheet and presentation file formats, which you can integrate in your own infrastructure. Key features are collaborative editing and excellent office file format support.

Nextcloud and Collabora Online

Nextcloud Starter packages offered from our team include Collabora Online.

Limitations with Collabora Online

Our Collabora Online deployment as part of the Nextcloud Starter packages has a limitation of up to 10 documents, and 20 connections - to avoid the impression that it is suitable for deployment in large enterprises. For more info about this and user comments, visit: https://help.nextcloud.com/t/collabora-document-limitation-by-purpose-10docs-20connections/4425

Common issues

Below are some of the most common issues some of our subscribers have reported. We will update this page with more such issues as reported from our Subscribers at support.cloud68.co, our support portal.

1. too many failed login attempts to Nextcloud

As every other modern platform, Nextcloud is also built with security in mind. One security element is brute-force protection. When you fail to log in multiple times in a short period of time, then the brute-force protection is triggered, and you will a message similar to it below.

To unlock your account, you will need to open a support ticket by emailing to support@cloud68.co and provide your public IP address. In case you don't know your public IP address, you can search on one of your favorite search engine for "my IP address".

If you wish to learn more about brute-force attacks, you can check out this Wikipedia article, https://en.wikipedia.org/wiki/Brute-force_attack.

2. Nextcloud encryption

Content will be added soon.