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48 total results found

Scheduled maintenance & software updates

Tech support (FAQs)

In this page, we explain our approach on instance updates from the actual version you are using to a new one. When is an instance updated The approach we have decided to follow for the management of all the instances is to update to major stable releases, un...

Service not available

Tech support (FAQs)

In case of unplanned disruption of service, we will try to inform our Subscribers using the following methods: email directed to the main contact person responsible for the Subscription; Mastodon announcement; For major dis...


General info (FAQs)

Our public /Docs documentation aims to help you get to know how we offer our services and to guide you on interacting efficiently with our team. We hope that the content published here will make is easier for you to solve any issues you might have. to In addit...

Reseller program availability

Reseller program?

At the moment we don't have a reseller program due to the complexities that this approach generates to being GDPR compliant. We will update this page if case we have news about our approach to resellers.  


Instances (FAQs)

About the software BigBlueButton is an open-source platform created by a community of dedicated developers passionate about helping improve online learning. It is constantly evolving and improving through a dedicated, growing international user and developer ...


Instances (FAQs)

Some things that might help you while using your Nextcloud instance. To learn more about our Nextcloud managed hosting service, visit: Manual New Nextcloud user? Here is the user manual that will help you navigate you...


Refunding procedure

Billing practices

Currently, we provide our Subscribers with a 15-day trial to all our instances (Partnerships such as ProtonMail or Deflect are not included). If you are happy with the service and decide to proceed with the renewal of the service, you can proceed with a monthl...

Ketida (previously Editoria)

Instances (FAQs)

About the software Ketida is the modern open source book production platform. It is build to customize streamlined, scalable professional book production workflows using Ketida’s rich web-based tools. Features: the community: ketid...


Instances (FAQs)

About the software Pixelfed is a photo sharing and blogging platform and the Fediverse's replacement for Instagram. It has many similarities with  Instagram. You can post images of any aspect ratio, and attribute a caption. Your profile will display thumbnail...

Importing data to infrastructure

Importing and exporting data

Below you will find the details about our approach to migrating your data to   Migrating an instance already deployed somewhere else (not in infrastructure) This is a relatively easy process as long as the data are from the same platfo...

Exporting data from infrastructure

Importing and exporting data

On this page, you can have an overview of how we handle migrations of the instance you have hosted at to somewhere else. Offboarding When you want to offboard an instance, you need to open a support ticket from Once we receive ...


Instances (FAQs)

Mastodon is free and open-source software for running self-hosted social networking services. It has microblogging features similar to the Twitter service, which are offered by numerous independently run nodes, known as instances, each with its own code of con...


Instances (FAQs)

Vaultwarden is an open source password manager and an alternative implementation of the Bitwarden server API written in Rust and compatible with upstream Bitwarden clients*. It is perfect for self-hosted deployment where running the official resource-heavy ser...


Instances (FAQs)

PeerTube is a free and open-source, decentralized, ActivityPub federated video platform powered by WebTorrent, that uses peer-to-peer technology to reduce load on individual servers when viewing videos. Started in 2017 by a programmer known as Chocobozzz, dev...


Instances (FAQs)

Discourse is a free and open-source Internet forum software. Features include support for threading, categorization and tagging of discussions, configurable access control, live updates, expanding link previews, infinite scrolling, and real-time notifications....


Instances (FAQs)

BookStack is the ideal platform for your knowledge base and for storing and organizing information and documentation. Details for BookStack can be found on the official website at is an opinionated wiki system that provides a pleasant and s...


Instances (FAQs)

InvoiceNinja is an alternative to Zoho, Wave, FreshBooks and other invoicing software with a permissive license. It is a feature-reach open source software which helps you get paid easier. Through its very user-friendly interface, InvoiceNinja makes things eas...


Instances (FAQs)

Matomo, formerly Piwik, is the free and open source Google Analytics alternative that protects your data and your customers’ privacy. It tracks online visits to one or more websites and displays reports on these visits for analysis. With Matomo, businesses and...


Instances (FAQs)

WriteFreely is an open source platform designed to simplify your writing experience. This software is built around helping you focus on your writing, and you will experience that as soon as you start using WriteFreely for the first time. It is the ideal soluti...


Instances (FAQs)

Funkwhale is a community-driven project that lets you listen and share music and audio within a decentralized, open network. It is a free libre open source software alternative to SoundCloud, which can be self-hosted. You can browse your Music by artist, album...