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As a managed WordPress hosting provider, we take care of all aspects of your WordPress installation including WordPress software updates, hosting, backups, and support. However, please note that we do not update the plugins on the WordPress instances we provid...

For information about the way we handle software updates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates.

For information about the way we handle software updates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates.

For information about the way we handle software updates, please visit https://docs.cloud68.co/books/faqs-tech-support/page/scheduled-maintenance-software-updates.

Regrettably, you cannot. The domain name of your Mastodon instance plays a crucial role in its operation within the network. Altering it would disrupt its federation.

At the moment, we don't have any significant issue reported from our Subscribers using our support portal.

Unfortunately, you cannot make branding or visual customisations to your Keycloak instance directly. Changes such as uploading a logo, adjusting colours, or modifying other visual elements require modifications at the theme level, which fall outside the scope ...

Go to your Keycloak Console and Log in with your credentials.Once logged in, go under Account Security → Signing in. Under Basic authentication you will see and Update button next to My Password.  In case you do not know your Keycloak Login URL, please reac...

Go to your Keycloak Console and Log in with your credentials. Once logged in, go under Account Security → Signing in. Under Two-Factor authentication click on Set up Authenticator application and follow the steps. In case you do not know your Keycloak Login ...

Unlike some platforms like Nextcloud, Discourse doesn't support installing plugins through the web interface. Plugin installation requires server-level configuration changes. As part of our managed hosting service, we handle all server-level modifications for...

We can grant server access upon request to our support team, but we do not encourage it. In the past, we provided unrestricted server access to all users, but this led to issues including accidental misconfigurations, security vulnerabilities, and service dis...

In order to create a new user on Keycloak follow the steps below. 1. Visit Admin Dashboard:   - Go to:  Your Keycloak URL   - Log in using the admin account. 2. Create a New User:   - Navigate to Users on the left side of the dashboard.   - Click on Add User. ...

WordPress supports Keycloak SSO through free plugins, but they only handle login authentication. These free plugins don't support user and group management via Keycloak. For full user/group management integration with Keycloak, you'll need to use premium plugi...

When using Nextcloud with Keycloak, Nextcloud does not have a password which sometimes causes issues when configuring the Nextcloud Desktop app or CalDav. In order to bypass this Nextcloud has introduced App Passwords. This gives the possibility to generate a ...

To create a new user in Nextcloud follow the steps below.Go to Account by clicking on your profile icon on top right corner of your Nextcloud.  Click New Account.  Enter the new user’s Login Name and their Email.  Leave password empty so users can...

After you request E2EE encryption, and we enable it, you can check it under your Personal Settings - Security. It will look like the pic below. In order to activate the E2EE encryption you will have to restart your Nextcloud Desktop Client.  Once the Nextclo...

In order to move emails to Archive we first need to create a folder named Archive by going to Settings and clicking "Add a folder" Nextcloud mail app supports quick actions in order to make process faster. In order to set up an action you have to click on the...