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Reseller program availability
At the moment we don't have a reseller program due to the complexities that this approach generat...
Using support.cloud68.co
We offer technical support to our Subscribers based on the packages they have. Starter packages:...
Legal
Terms of Service are important to me, where can I find them? We take transparency for the way we...
Questions about Instances
What is the list of instances you offer? The number and the variety of instances we offer are gr...
Protect yourself please
How do I recognize phishing emails? Phishing is defined as the fraudulent attempt to obtain sens...
FAQs: domain names
Starting from September 2021 we are now offering domain name management, but limited only to actu...
Single Sign On
Single sign-on (SSO) is an authentication scheme that allows a user to log in with a single ID an...
What are your support days and hours?
Our friendly tech support team is available from Monday to Friday 9.00 - 17.00 CET/CEST timezone....
Service not available
In case of unplanned disruption of service we will notify our Subscribers using the following met...
Scheduled maintenance
For scheduled maintenance to your instance the main contact person responsible for the Subscripti...
How can I ask for tech support?
Our main communication channel for paying Subscribers is support.cloud68.co. On-boarded Subscri...
On-demand Server Specs
Interested in having an instance with something different that our Starter or Medium+ package? F...
Changing your Subscriber data
Context When you become a Cloud68.co Subscriber we provide you with your dedicated page on our b...
Server location(s)
At the moment our servers are located in Germany. We explain everything about the location of t...
Custom Managed Instances
We provide various open source software instances (full list here: https://cloud68.co/instances) ...
VAT or not
VAT might apply in some cases and not apply in other situations depending on the legal setup of y...
General FAQS
Why do you offer only Open Source licenses? We assume that you already know the answer to that s...
Collabora and/or OnlyOffice
Depending on your package (Starter or Medium+) we provide Nextcloud instances with one of the two...
About docs.cloud68.co
Our public /Docs documentation aims to help you get to know how we offer our services and to guid...
Consultancy on open source infrastructure
Our official price ffor services related to open source infrastructure and consulting is: 45Eur/h...