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Refunding procedure
Currently, we provide our Subscribers with a 30-days trial to all our instances (Partnerships suc...
Approving an offer
Before the trial period ends, you will receive a quote (offer) asking if you would like to upgrad...
Collabora Online
Collabora Online is an open source online office suite that can be integrated into any web applic...
OnlyOffice
OnlyOffice, stylized as ONLYOFFICE, is a free software office suite developed by Ascensio System ...
What are your support days and hours?
Our friendly tech support team is available from Monday to Friday 9.00 - 17.00 CET/CEST timezone....
FAQs: domain names
Starting from September 2021 we are now offering domain name management, but limited only to actu...
BigBlueButton
About the software "BigBlueButton is completely open-source and was created by a community of de...
Nextcloud
Some things that might help you while using your Nextcloud instance. Manual New Nextcloud user?...
Reseller program availability
At the moment we don't have a reseller program due to the complexities that this approach generat...
Using support.cloud68.co
We offer technical support to our Subscribers based on the packages they have. Starter packages:...
Legal
Terms of Service are important to me, where can I find them? We take transparency for the way we...
Questions about Instances
What is the list of instances you offer? The number and the variety of instances we offer are gr...
Protect yourself please
How do I recognize phishing emails? Phishing is defined as the fraudulent attempt to obtain sens...
Single Sign On
Single sign-on (SSO) is an authentication scheme that allows a user to log in with a single ID an...
Service not available
In case of unplanned disruption of service we will notify our Subscribers using the following met...
Scheduled maintenance
For scheduled maintenance to your instance the main contact person responsible for the Subscripti...
How can I ask for tech support?
Our main communication channel for paying Subscribers is support.cloud68.co. On-boarded Subscri...
On-demand Server Specs
Interested in having an instance with something different that our Starter or Medium+ package? F...
Changing your Subscriber data
Context When you become a Cloud68.co Subscriber we provide you with your dedicated page on our b...
Server location(s)
At the moment our servers are located in Germany. We explain everything about the location of t...