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Questions about Instances

What is the list of instances you offer? The number and the variety of instances we offer are gr...

Instance updates

in this page we explain our approach on instance updates from the actual version to a new one. W...

Pixelfed

About the software Pixelfed is a photo sharing and blogging platform and the Fediverse's replace...

BigBlueButton

About the software "BigBlueButton is completely open-source and was created by a community of de...

Editoria

About the software Editoria is the modern open source book production platform. It is build and ...

Refunding procedure

Currently, we provide our Subscribers with a 30-days trial to all our instances (Partnerships suc...

Approving an offer

Before the trial period ends, you will receive a quote (offer) asking if you would like to upgrad...

Collabora Online

Collabora Online is an open source online office suite that can be integrated into any web applic...

OnlyOffice

OnlyOffice, stylized as ONLYOFFICE, is a free software office suite developed by Ascensio System ...

What are your support days and hours?

Our friendly tech support team is available from Monday to Friday 9.00 - 17.00 CET/CEST timezone....

FAQs: domain names

Starting from September 2021 we are now offering domain name management, but limited only to actu...

Nextcloud

Some things that might help you while using your Nextcloud instance. Manual New Nextcloud user?...

Reseller program availability

At the moment we don't have a reseller program due to the complexities that this approach generat...

Using support.cloud68.co

We offer technical support to our Subscribers based on the packages they have. Starter packages:...

Legal

Terms of Service are important to me, where can I find them? We take transparency for the way we...

Protect yourself please

How do I recognize phishing emails? Phishing is defined as the fraudulent attempt to obtain sens...

Single Sign On

Single sign-on (SSO) is an authentication scheme that allows a user to log in with a single ID an...

Service not available

In case of unplanned disruption of service we will notify our Subscribers using the following met...

Scheduled maintenance

For scheduled maintenance to your instance the main contact person responsible for the Subscripti...

How can I ask for tech support?

Our main communication channel for paying Subscribers is support.cloud68.co. On-boarded Subscri...