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Approving an offer

Billing practices

Before the trial period ends, you will receive a quote (offer) asking if you would like to upgrad...

Updated 1 year ago by Silva Arapi

Reseller program availability

Reseller program?

At the moment we don't have a reseller program due to the complexities that this approach generat...

Updated 2 years ago by Redon Skikuli

Using support.cloud68.co

Tech support (FAQs)

We offer technical support to our Subscribers based on the packages they have. Starter packages:...

Updated 2 years ago by Sidorela Uku

Legal

General info (FAQs)

Terms of Service are important to me, where can I find them? We take transparency for the way we...

Updated 2 years ago by Sidorela Uku

Protect yourself please

General info (FAQs)

How do I recognize phishing emails? Phishing is defined as the fraudulent attempt to obtain sens...

Updated 2 years ago by Sidorela Uku

Single Sign On

On-demand services

Single sign-on (SSO) is an authentication scheme that allows a user to log in with a single ID an...

Updated 2 years ago by Boris Budini

How can I ask for tech support?

Tech support (FAQs)

Our main communication channel for paying Subscribers is support.cloud68.co. On-boarded Subscri...

Updated 2 years ago by Redon Skikuli

On-demand Server Specs

Server Specs

Interested in having an instance with  something different that our Starter or Medium+ package? F...

Updated 2 years ago by Redon Skikuli

Changing your Subscriber data

Billing practices

Context When you become a Cloud68.co Subscriber we provide you with your dedicated page on our b...

Updated 2 years ago by Redon Skikuli

Server location(s)

Server Specs

At the moment our servers are located in Germany. We explain everything about the location of t...

Updated 2 years ago by Redon Skikuli

VAT or not

Billing practices

VAT might apply in some cases and not apply in other situations depending on the legal setup of y...

Updated 2 years ago by Redon Skikuli

About docs.cloud68.co

General info (FAQs)

Our public /Docs documentation aims to help you get to know how we offer our services and to guid...

Updated 2 years ago by Redon Skikuli

Collabora and/or OnlyOffice

General info (FAQs)

Depending on your package (Starter or Medium+) we provide Nextcloud instances with one of the two...

Updated 2 years ago by Redon Skikuli

General FAQS

General info (FAQs)

Why do you offer only Open Source licenses? We assume that you already know the answer to that s...

Updated 2 years ago by Redon Skikuli

Request an instance

On-demand services

If you are interested in an instance that is not listed in our website (full list here: https://c...

Updated 2 years ago by Redon Skikuli

Billing Portal

Billing practices

  (more content to be added)

Updated 2 years ago by Redon Skikuli

Payment methods

Billing practices

What payment methods do you accept? We accept payments via credit/debit cards (via Stripe) and b...

Updated 2 years ago by Redon Skikuli

Medium+ packages Server Specs

Server Specs

The Medium+ instances have the Starter specs by default, but the servers will be upgraded to ...

Updated 2 years ago by Silva Arapi