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Approving an offer
Before the trial period ends, you will receive a quote (offer) asking if you would like to upgrad...
Reseller program availability
At the moment we don't have a reseller program due to the complexities that this approach generat...
Using support.cloud68.co
We offer technical support to our Subscribers based on the packages they have. Starter packages:...
Legal
Terms of Service are important to me, where can I find them? We take transparency for the way we...
Protect yourself please
How do I recognize phishing emails? Phishing is defined as the fraudulent attempt to obtain sens...
Single Sign On
Single sign-on (SSO) is an authentication scheme that allows a user to log in with a single ID an...
How can I ask for tech support?
Our main communication channel for paying Subscribers is support.cloud68.co. On-boarded Subscri...
On-demand Server Specs
Interested in having an instance with something different that our Starter or Medium+ package? F...
Changing your Subscriber data
Context When you become a Cloud68.co Subscriber we provide you with your dedicated page on our b...
Server location(s)
At the moment our servers are located in Germany. We explain everything about the location of t...
VAT or not
VAT might apply in some cases and not apply in other situations depending on the legal setup of y...
About docs.cloud68.co
Our public /Docs documentation aims to help you get to know how we offer our services and to guid...
Collabora and/or OnlyOffice
Depending on your package (Starter or Medium+) we provide Nextcloud instances with one of the two...
General FAQS
Why do you offer only Open Source licenses? We assume that you already know the answer to that s...
Request an instance
If you are interested in an instance that is not listed in our website (full list here: https://c...
Billing Portal
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Payment methods
What payment methods do you accept? We accept payments via credit/debit cards (via Stripe) and b...
Medium+ packages Server Specs
The Medium+ instances have the Starter specs by default, but the servers will be upgraded to ...