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Role vs Name-Based accounts

General info (FAQs)

When managing organizational communication and access, small and medium teams often face the deci...

Updated 10 months ago by Redon Skikuli

Handling High Traffic on Your Managed Hosting Instances

Tech support (FAQs)

From time to time, there may be instances where we anticipate a higher load on the infrastructure...

Updated 11 months ago by Redon Skikuli

VAT or not

Billing practices

VAT might apply in some cases and not apply in other situations depending on the legal setup of y...

Updated 1 year ago by Silva Arapi

Off-boarding procedure

Onboarding and Offboarding

We appreciate the time you've spent with us, and we're sorry to see that you decided to offboard ...

Updated 1 year ago by Redon Skikuli

On-boarding procedure

Onboarding and Offboarding

Welcome to the open source side and thank you for choosing our services. We're thrilled to have y...

Updated 1 year ago by Redon Skikuli

How to add a new DNS record to your GoDaddy account

Domain Name System (DNS)

One of the steps needed in order to set up one instance is for you (our Subscriber) to add a new ...

Updated 1 year ago by Gerjan Lleshaj

Mastodon

Instances (FAQs)

Mastodon is an open-source, decentralized social networking platform designed to give users more ...

Updated 1 year ago by Redon Skikuli

Matrix

Instances (FAQs)

Matrix Chat is an open standard for real-time communication. It provides interoperable, decentral...

Updated 1 year ago by Redon Skikuli

What are your support days and hours?

Tech support (FAQs)

Our friendly tech support team is available from Monday to Friday 9.00 - 17.00 CET/CEST timezone....

Updated 1 year ago by Redon Skikuli

Offering domain name management

Domain names

There are several reasons why a team like ours might choose not to offer domain name services to ...

Updated 1 year ago by Redon Skikuli

EU list of non-cooperative jurisdictions for tax purposes

Billing practices

Read this if you or your company are a tax resident in one of the countries that are in the EU li...

Updated 2 years ago by Redon Skikuli

Service not available

Tech support (FAQs)

In case of unplanned disruption of service, we will try to inform our Subscribers using the follo...

Updated 2 years ago by Redon Skikuli

GitLab

Instances (FAQs)

GitLab is an open source code repository and collaborative software development platform fo...

Updated 2 years ago by Redon Skikuli

BigBlueButton

Instances (FAQs)

About the software BigBlueButton is an open-source platform created by a community of dedicated ...

Updated 2 years ago by Redon Skikuli

Monitoring our infrastructure with Zabbix

Monitoring system

A server monitoring system is an essential tool for any managed infrastructure and hosting compan...

Updated 2 years ago by Redon Skikuli

Pixelfed

Instances (FAQs)

About the software Pixelfed is a photo sharing and blogging platform and the Fediverse's replace...

Updated 2 years ago by Redon Skikuli

General documentation on our SSO system

Single Sign On (SSO)

Single Sign-On (SSO) is a technology that allows users to log in once and access multiple applica...

Updated 2 years ago by Gerjan Lleshaj

WordPress

Instances (FAQs)

About the software WordPress is a free and open-source content management system (CMS) written i...

Updated 2 years ago by Redon Skikuli

Refunding procedure

Billing practices

Currently, we provide our Subscribers with a 15-day trial to all our instances (Partnerships such...

Updated 2 years ago by Redon Skikuli

Mautic

Instances (FAQs)

Some things that might help you while using your Mautic instance. Software update frequency For...

Updated 2 years ago by Redon Skikuli