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Starter Packages Server Specs

Instances Server Specs

Instance vCPU RAM attendize, discourse, funkwhale, invoiceninja, matomo, mattermost, mediawiki, nextcloud, peertube, wekan, wordpress, writefreely 1vCPU 2 GB axelor, gitlab, zammad 2vCPU 4 GB bigbluebutton 4vCPU 16 GB

Medium+ packages Server Specs

Instances Server Specs

The Medium+ instances have the Starter specs by default, but the servers will be upgraded to the specs listed below if requested by the Subscriber, or if you face issues with the instance. Can be upgraded up to (with no extra costs): Instance vCPU RAM...

On-demand Server Specs

Instances Server Specs

Interested in having an instance with  something different that our Starter or Medium+ package? Fill in the for here with all your requirements and our tam will get back to you: cloud68.co/get-your-instances/on-demand-services

General FAQS

FAQs: general info

Why do you offer only Open Source licenses? We assume that you already know the answer to that since you are in this website 🙂. Open source technologies respect the freedoms of you, the user, which is something we take seriously here at Cloud68.co. Do you of...

Questions about Instances

FAQs: general info

What is the list of instances you offer? The number and the variety of instances we offer are growing constantly. For the full list of the instances we offer please visit this page. I am interested in an instance, but I don't see it in the list... If your i...

Legal

FAQs: general info

Terms of Service are important to me, where can I find them? We take transparency for the way we handle your data seriously and we try to reflect this also in the Terms of Service document that you can find in our website. How can I remove my data from your ...

Protect yourself please

FAQs: general info

How do I recognize phishing emails? Phishing is defined as the fraudulent attempt to obtain sensitive information such as usernames, passwords and credit card details by disguising oneself as a trustworthy entity in an electronic communication (source here). ...

Server location(s)

Instances Server Specs

At the moment our servers are located in Germany. We explain everything about the location of the data centers where your data is hosted in our Terms of Service document located here https://cloud68.co/legal/terms-of-service. This applies to our standard St...

Collabora and/or OnlyOffice

FAQs: general info

Depending on your package (Starter or Medium+) we provide Nextcloud instances with one of the two most used online office collaboration suites: Collabora Office and OnlyOffice. Below is an introduction for each one of the suites.   Collabora Office Collabo...

Changing your Subscriber data

FAQs: billing

Context When you become a Cloud68.co Subscriber we provide you with your dedicated page on our billing system hosted at billing.cloud68.co. Since there is an obligation for both you and our team to have your Subscriber details updated, here is a quick guide t...

Payment methods

FAQs: billing

What payment methods do you accept? We accept payments via credit/debit cards (via Stripe) and bank wire transfer (via Wise.com). We are not accepting Paypal at the moment, but we are planning to do so soon, although we would prefer not to have to use Paypal ...

VAT or not

FAQs: billing

VAT might apply in some cases and not apply in other situations depending on the legal setup of your entity. EU based If you are a private individual or business from the EU and do NOT have a valid VAT number, we need to charge VAT according to your physical...

Billing Portal

FAQs: billing

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Custom Managed Instances

FAQs: On-demand services

We provide various open source software instances (full list here: https://cloud68.co/instances) and we offer our services through two main packages which are: 1. Starter (ideal for freelancers, with normal support and weekly backups) 2. Medium+ (ideal for S...

Training services

FAQs: On-demand services

Small and medium organizations are always in need of training services, especially when it comes to the migration of their infrastructure. That is why we have decided to offer our know-how and facilitation skills in open source digital infrastructure through o...

Consultancy on open source infrastructure

FAQs: On-demand services

Our official price ffor services related to open source infrastructure and consulting is: 45Eur/hour. Interested in our services? Please fill in this form and our team members will follow up on your request(s): https://cloud68.co/get-your-instances/on-demand-...

Request an instance

FAQs: On-demand services

If you are interested in an instance that is not listed in our website (full list here: https://cloud68.co/instances) please fill in the form in the link below and our team members will contact you. Request an instance form https://cloud68.co/request-an-inst...

Using support.cloud68.co

FAQs: Tech support

We offer technical support to our Subscribers based on the packages they have. Starter packages: standard support Medium+ packages: priority support Who has access to your support system? If you are a subscriber of ours you can access our support system by...

How can I ask for tech support?

FAQs: Tech support

Our main communication channel for paying Subscribers is support.cloud68.co. On-boarded Subscribers can also contact our team by using support@cloud68.co, which will open automagically a support ticket for you. Do you offer support via phone? Our team ...

What are your support days and hours?

FAQs: Tech support

Our friendly tech support team is available from Monday to Friday 9.00 - 17.00 CET/CEST timezone. Official holidays and unavailability   Below are the days that our team is not expected to offer tech support, except in high priority situations: January 1st...